Returns & Exchanges

At Jurlique, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for products that do not meet your expectations. If you experience an adverse reaction or receive a damaged item, our customer care team is dedicated to ensuring a seamless resolution.

Return Process

• 1.
  Contact Customer Care

  Reach out to our support team within 30 days of purchase to obtain a Return Authorization Number and confirm your eligibility for a refund or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the Return Authorization Number is clearly marked on the outside of the box to avoid processing delays.

• 3.
  Ship the Items

  Send your return package via a trackable shipping method to our distribution center; please keep your tracking receipt until your refund has been confirmed.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.