Frequently Asked Questions
Everything you need to know about our natural skincare and your shopping experience.
What makes Jurlique products unique?
We grow our own botanicals on our organic farm in the Adelaide Hills, South Australia. Our unique Bio-Intrinsic process ensures that we extract the most potent life force from these plants to create high-performance skincare.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied, you may return the item in its original condition for a full refund or exchange.
Are Jurlique products tested on animals?
No, Jurlique is committed to being cruelty-free. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Apple Pay for your convenience.
How do I know which products are right for my skin type?
You can use our online 'Skin Quiz' or visit our product pages which are categorized by skin concern. Additionally, our customer care team is available for personalized consultations via chat.